Business case study questions

Read Case study from the attached file and answer questions 3 and 5 by using screenshots also in the attached file. The screenshots come from the book listed below Kreitner, R., & Kinicki, A. (2013). Organizational behavior, (custon version based on 10th ed.) Boston, MA: McGraw-Hill. MUST USE THE BOOK AS A SOURCE IN BOTH QUESTIONS AND CITE IN APA FORMAT. There is no length requirement. Questions must answered accurately and have source to support answer.