case study

only finish case 18,25,46. Answer all questions under those three cases Project Grading Form HF270 Student: ______________________________________________ Overall grade: _______________ Project: ________(70%) Presentation: ______(20%) Section Submissions: _____ (10%) Establishment: ___________________________________________________ Re-look at the attached file link for the grading rubric - as I mentioned Sunday - use it as a checklist to ensure that you have everything you need completed for each section. Ensure you follow APA format. For many of you I've made corrections on your draft submissions - ensure those are completed. 10 points are allocated for formatting correctly...so that is an easy set of 10 points! Cover page, running head, proper spot for page numbers, 12 pitch font, times new roman font, 1" margins all around the page, proper bolded titles that are centered - using both the secion # and name, using subtitles as necessary, proper parenthical citation, left justified (not centered), organization charts - properly labeled and in the appendix, and proper alphabetized reference list. Just do it! Since you are submitting your draft submissions as a part of your appendix (which of course goes AFTER your references), you will need a professional way to submit this document. An appropriate sized binder, a pocket folder, a presentation folder device are all acceptable. Please DO NOT use page protection sheets for your submission. You can use them in the appendix, if it helps you keep your drafts better organized, but I have to be able to write on your submission. This project will not be returned to you; you will get the project grade sheet with my notes back. You will have a chance toward the end of the semester, to look at your work compared to the notes, if you wish. Don't forget to submit your electronic copy via turnitin, in the project folder. Make sure you save the file name correctly in the submission. Get it done quickly - as you have to print out the quality submission report and place it in your appendix. This can take about 24 hours to generage a report.... Format: 10 points - _______ __ Spelling & Grammar accuracy __ Sections 3-13 should provided a minimum of (15) pages of information. __ APA Format: ___ White 8 1/2” x 11” paper {1} Professional folder ___ Student Information on cover page: {1} ___ First page on separate lines; double-spaced and centered Professor S. Bagnera Project Grading Form HF270 ___ Name ___ Instructor’s name ___ Course title (see below for details) ___ Date ___ Format: {2} ___ Double-spaced, 12-pitch font ___ Times New Roman font ___ No extra line spaces between paragraphs ___ One-inch margins around entire page ___ Left-aligned paragraphs ___ Indent 1st line of paragraph, ½” from left margin ___ Title: {1} ___ Centered and double-spaced above first paragraph ___ Left aligned in header on each page; uppercase; shortened to two to three words ___ No extra line spaces ___ Page # format: {1} ___ Right aligned in header on each page, including cover page ___ ½” from the top of the paper ___ Citation: {1} ___ Print source: parenthetical citations – author’s last name, year, and page number (Sample, 2011, p. 300) after each quote, paraphrase, or summary ___ Electronic source: site author’s last name (or title of website) and year (or n.d. for no date) as above. Professor S. Bagnera Project Grading Form HF270 Sections: 90 points - ______ 1. ____ Cover Page 2. ____ Table of Contents: List sections 3-15 with page numbers in a column. ? Consider a content list for the appendix to keep it organized. 3. ____ Introduction: ? __ name __ address __ ownership name __ ownership type __ number of guest rooms __ amount of meeting space (if any) __ amenities and services offered 4. ____ History: Provide a full history of the company. ? __ founders/owners __ how the company was started __ where it was founded __ when it was started __ the concepts 5. ____ Evolution: ? __ How has the company changed over time? __ Has it grown or reduced it’s size over time? 6. ____ Company structure: ? __ Executive committee __ Organizational chart Discussion An organization chart of the entire property must be included in this section. The actual chart will go into the appendix, properly labeled. 7. ____ Company Philosophy: ? __ Philosophy __ Vision __ Mission statement __ Goals __ non-existent, what it should be What is the company’s attitude towards (?pts.): __ service __ quality __ cleanliness __ training __ teamwork __ the interview process __ employee development __sustainable practice __ community 8. ____ Key Points: ? __ What are they known for? __ 1st in field for something? __ Are they famous for something? __Loyalty program Professor S. Bagnera Project Grading Form HF270 __ Do they hold a leading edge? __ Awards/Accolades __ Best in industry for something? __Guest Reviews __ SM 9. _____ Front Office Operations: ? __ Identify & discuss the organization of this department, include an organizational chart (in appendix) __ What are the issues that this department deals with? __ How is communication between other departments organized? 10. _____ Housekeeping Operations: ? __ Identify & discuss the organization of this department, include an organizational chart (in appendix) __ rooms are cleaned per room attendant __ typical maid time per room __ inventory and supply ordering process __ challenges that this department encounters __ efforts are made for sustainability 11. _____ Engineering & Security Operations: ? __ Identify & discuss the organization of this department, include an organizational chart (in appendix) __ maintenance requests process __ last time it was renovated __ renovation cycle __ capital requests process __ efforts are made for sustainability __ security related challenges 12. ____ Interview: 30 points __ Submitted questions in advance of interview. ? __ In Person __ Telephone __ Other: _______________________ __ List of questions asked during this interview. ? __ Discuss the information discovered in Q&A Format. ? __ Made observations __ Made recommendations __ Provided suggestions for own self direction ? Professor S. Bagnera Project Grading Form HF270 13. _____ Social Media Presence: ? __ TripAdvisor.com review __ detailed findings __management responding to posted reviews? __ other social media channels is the hotel a part of (Instagram, pinterest, twitter, etc.)? __How effective is their presence? __ Does their brand website discuss/identify their social media campaigns? 14. ____ References: List of sources used to write paper, in APA format. ? ___ Centered title “References” ___ One inch from the top of page ___ Double-space within and between entries ___ Alphabetize entries by authors’ or editors’ last names ___ Minimum: One book, One periodical at the least (5 is recommended) 15. ____ Appendix: (Table of Contents might organize this section better) ? __ Org. Chart __Submissions __Thank you Evidence Section Submissions: 100 points (10%) ______ Date Due Section # Points Edits completed Points Earned Section 3-4-5 15 Section 6-7-8 15 Section 13 15 Section 9-10-11-12 15 Professor S. Bagnera Project Grading Form HF270 Oral Presentation: 100 points (20%) ___________ ____________ ____ 5 minute presentation: 14 points __ time: ____ minutes __ clearly spoken __ professional attire __ comfort level w/ info. __ positive body language ______Start ______ End ____ Oral Presentation Skills Rubric: 12 points __ Organization __ 1. There is no logical sequence of information. __ 2. Presenter does not follow logical sequence (jumps around in presentation). __ 3. Presenter follows logical sequence, but fails to elaborate. __ 4. Presenter follows logical sequence and provides explanations / elaboration. __ Eye Contact __ 1. Presenter reads entire report, making no eye contact with audience. __ 2. Presenter reads most of report, but occasionally makes eye contact with audience. __ 3. Presenter maintains eye contact with audience most of the time, but frequently returns to notes. __ 4. Presenter seldom returns to notes, maintaining eye contact with audience throughout the presentation. __ Delivery __ 1. Presenter mumbles, mispronounces terms, makes serious and persistent grammatical errors, and speaks too quietly to be heard by those in back of the room. __ 2. Presenter speaks more clearly but still too low to be heard by all in audience, makes significant grammatical errors, and mispronounces some terms. __ 3. Presenter speaks clearly and loud enough to be heard by most in audience, makes relatively few grammatical errors and pronounces most terms correctly. __ 4. Presenter speaks clearly and loud enough for all in audience to hear, makes no grammatical errors, and pronounces all terms correctly and precisely. AVOID: Spacing words: So, Uhm, Ah, Ok ____ Sections Reviewed: 64 points (? points per section) __ Introduction __ History/Evolution __ Key Points __ Company Structure/ Philosophy - (Chart) ? __ Interview __ Social Media Presence __ Front Office __ Housekeeping __ Engineering ____ Utilized visual aids: ? points (__ Power point – required) __ whiteboard __ handouts __ photographs __ posters __ videos __ other Professor S. Bagnera Project Grading Form HF270 Professor S. Bagnera