Managing information and communication in a primary care and health environment

Order Description Task 1 The ability to identify, investigate and formulate solutions to a problem or issue is a key aspect of managing any organisation involved in Healthcare. Furthermore, the ability to present your investigation and convince others in a compelling way that they should adopt your recommendations is highly desirable. Produce a short structured management report in a recognised format, which identifies a communication issue within your own organisation or between your organisation’s various stakeholders that could be improved. Your report should cover: • The identification of a complex issue/problem. • The sources of information used and the reason for their selection. • An interpretation and evaluation of relevant information. • Conclusions drawn from the information and recommendation for action. (NB. This list should not be taken as the recommended report headings) (AC 1.1, 1.2) Task 2 Effective communication with patients is key to the Government's plans for taking healthcare in the UK forward. Sharing information with patients can be a positive experience but equally there can be barriers to effective communication. Consider the stakeholders below: • teenagers • elderly • ethnic groups • disability groups. a) Analyse the barriers and challenges faced within your organisation when communicating with these stakeholders. (If your organisation does not engage with a stakeholder listed, another stakeholder group may be selected). (AC 2.2) b) Evaluate current communication methods and strategies used to engage with these stakeholders and propose a communication strategy to overcome the barriers and challenges analysed in Task 2 a). (AC 2.1, 2.3) Task 3 Managing conflict and negotiation are a part of everyday life. a) Identify three situations where negotiation would be appropriate and why. (AC 3.1) b) Analyse the characteristics of a successful negotiator. (AC 3.2) c) Kenneth Thomas & Ralph Kilmann introduced five ways of dealing with conflict. Using a recognised conflict resolution model or theory, evaluate when it is appropriate to use the model/theory when negotiating. (AC 3.3) d) Recommend strategies for making negotiation successful. (AC 3.4)