Writing Routine and Positive Messages

Order Description compose two different messages - the first as a customer, and the second as a customer service representative. Choose a recent purchase or customer experience you have had that did not meet your expectations. Write an email to the company expressing your dissatisfaction and concerns. Then, place yourself as the customer service representative receiving your email, and respond appropriately. Your email messages should be brief and to the point while using the proper tone appropriate for the scenario.